Transaction Support

Let us know when we get something wrong 🙏. The request body should match the type of request you are making:

Notify Us Of A Duplicate

ParameterExampleDescription
type"DUPLICATE"Let us know that two Akahu transactions are actually the same transaction in the bank.
other_id"trans_1111111111111111111111111"The duplicate transaction ID.

Notify Us Of An Enrichment Error

ParameterExampleDescription
type"ENRICHMENT_ERROR"Let us know when we get something wrong.
fields[ "merchant.name"]A list of dot-separated paths to the incorrect values
comment"X should be Y"Additional info you want to include.

Suggest An Improvement To Enrichment Data

ParameterExampleDescription
type"ENRICHMENT_SUGGESTION"Let us know about further enrichment that can be applied to this transaction transaction in the bank.
comment"Can you please add X to Y?"The enrichment information you want to tell us about.
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Path Params
string
required

An Akahu Transaction ID

Body Params
string
enum
required

What type of support request you want to make:

  • DUPLICATE → Report duplicate transactions.

  • ENRICHMENT_ERROR → Enrichment is incorrect or contained unexpected data.

  • ENRICHMENT_SUGGESTION → Suggest an improvement on existing enrichment.

Allowed:
string

In the case of duplicates, the duplicate transaction ID.

fields
array of strings

In the case of enrichment errors, the dot-separated paths to the incorrect values.

fields
string

A comment describing the problem and giving extra details.

Headers
string
required

Your App ID Token.

Responses

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Response
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application/json